Drain error — washer unable to pump out water
The 5E error on the Samsung WF45R6100AW indicates drain error — washer unable to pump out water. This typically occurs due to clogged debris filter at the bottom front of the washer. Most homeowners fix this in 20–40 min by following the steps below.
Common Causes of 5E
- 1Clogged debris filter at the bottom front of the washer
- 2Kinked or blocked drain hose
- 3Foreign objects stuck in the drain pump
- 4Drain hose positioned too high or inserted too far into standpipe
How to Fix 5E
- 1
Step 1
Switch off the washer and disconnect it from power
- 2
Step 2
Place towels and a shallow pan under the debris filter door at the bottom front
- 3
Step 3
Open the small access panel and slowly unscrew the debris filter cap to drain remaining water
- 4
Step 4
Remove the debris filter completely and clean out lint, coins, hair, and any foreign objects
- 5
Step 5
Rinse the filter under running water and reinstall it
- 6
Step 6
Check the drain hose at the back for kinks or blockages — straighten if needed
- 7
Step 7
Make sure the drain hose end is between 60 and 90 cm (24–35 inches) above the floor
- 8
Step 8
Plug in the washer and run a rinse-and-spin cycle to test
Tools Needed
When to Call a Technician
Drain pump makes loud humming noise but does not drain, or error returns after cleaning the filter
Frequently Asked Questions
Common questions about Samsung 5E error
Look at the very bottom-left corner on the front of your washer. There is a small rectangular panel — press the tab or use a flat tool to pop it open. Inside you will find the emergency drain hose (a small rubber tube) and the debris filter cap. The cap unscrews counterclockwise. Have a pan ready underneath because water will pour out when you open it.
Yes, but water will pour out onto the floor. Place a large towel and a shallow baking pan underneath before opening. Use the small emergency drain hose first (pull it out and remove the cap) to drain most of the water slowly. Then unscrew the main filter cap for the rest.
Samsung recommends cleaning the debris filter once a month. If you have pets, long hair in the household, or frequently wash items with lint, check it every two weeks. A clogged filter is the number one cause of the 5E error.
Was this guide helpful?
Help us improve our repair guides